Perishables

We will always choose the longest possible expiry date from your date of order to ensure you are receiving the freshest product possible. If we cannot meet this commitment, we will contact you by email and let you know the expiration date available - you then make the decision if you still want the product.

Broken or opened items 

We ship all items in their original packaging and ensure they are packaged properly to avoid breakage during transportation. If you receive damaged or opened items please email us . 

Lost Packages

It happens. Parcels may get lost during transit. If you encounter this problem, please email us. We will sort it out for you. 

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