We will accept returns and exchanges of non-food items if:
If you discover an item has a manufacturer’s defect or was damaged during transit, we will accept the item for return or exchange with proof of purchase. Without proof of purchase, the item can be exchanged only for the same item.
We are unable to accept any items for return or exchange without proof of purchase.
Items must be returned by mail (if the item was ordered online or by phone and received by mail). Purchases made outside of Canada may only be returned to the purchase location.
Items purchased as final sale cannot be returned, exchanged or repaired. Food items cannot be returned or exchanged.
Proof of purchase is required to issue an appropriate exchange, credit or refund for eligible items, as well as any taxes due to be refunded in accordance with applicable law. For your convenience, we will accept the following as proof of your purchase:
We can't verify proof of purchase by looking up your original receipt using your major credit card used at the time of purchase.
We will issue an appropriate credit or refund in one of the following ways: